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Privacy Policy

Stack Harbor Inc. is committed to taking every step possible to maintain the privacy and confidentiality of the data we collect.

Last updated: May 13, 2026

This Privacy Policy aims to expand upon the processes we take, as an organization, to safeguard and protect the privacy and protection of any personal data belonging to Stack Harbor Inc. or our affiliates.

By visiting Stack Harbor's webpages, registering for an account, or by the use of any of our services, you are acquiescent and accepting of the practices described in this Privacy Policy.

As contained in the following, the term "visitor" includes visitors to our websites who are not yet customers, visitors who become customers, and those who fail to register or subscribe for any of our services; this definition extends to include those who browse, upload to, or download from, Stack Harbor websites.

1. Information Collected

The information we collect may include personal information such as first and last name, contact information, IP addresses, email correspondence, service and product selection, or other items that identify you individually. Your information may be collected as a result of you divulging it to us, via support processes or obtaining/inquiring as to our services, or via more technical means such as the use of cookies.

When visiting our websites, our server will log your IP address and information pertinent to your visit such as time and duration of the visit. During this time, information about your computer system such as operating system, regional settings or web browser type may also be captured. Should your visit stem from a paid link, your visit may be tracked to reward the referee or affiliate who directed you to our websites.

When you visit our websites, we may also place a cookie on your hard drive. This will in turn help us better improve our communicating offers and services to you, and will never be shared with third parties outside of Stack Harbor's organization. Should you not wish to download cookies on our — or any other websites — there are options and settings in your web browser which you may elect to employ. See our Cookie Notice for the current list of what is set on stackharbor.com.

2. Use of Information

Your personal information may be used to fulfill product orders, support requests, process payments, communicate with you regarding your account, better showcase products or services deemed to be applicable to your profile type, and generally improve your experience with our websites.

We may elect to use visitor information to send information about our company, products and services to visitors and establish contact when necessary.

When procuring Stack Harbor's products or service offerings you will be asked to provide credit card information. Any banking information provided to us, either via our website or via our customer management interface, is sent over a secure connection.

Your credit card information is only used for processing payments and will not be used for any other reason.

3. Disclosure of Information

Should your actions breach our Service Agreement, or if we are under a duty to disclose or share your personal information to comply with law enforcement agencies, then we may disclose your information to a relevant authority. This may also extend to other companies and organizations for the purposes of fraud protection. We will only release information when we believe it is necessary to enforce our legal rights, to protect the rights or safety of others, or to assist with industry or governmental efforts to combat fraud, spam or other undesirable conduct.

4. Data Security

Stack Harbor will endeavor to maintain industry best practices and strive to enact security measures to prevent any loss, misuse or theft of the data in our possession. With firewalls, encryption, and physical security measures in effect, there is no storing of any client data by third parties outside of our organization. Further to this, all of our employees and contractors or agents are bound by a non-disclosure and confidentiality agreement.

5. Cookies, Tracking, and Analytics

The marketing site at stackharbor.com is operated as a static site with consent-gated analytics:

  • No advertising trackers. We do not load Facebook Pixel, ad networks, or cross-site profiling tools. Ad-related signals (ad_storage, ad_user_data, ad_personalization) are permanently denied under Google Consent Mode v2.
  • Consent-gated Google Analytics 4. Google Analytics is loaded with analytics_storage denied by default. No GA cookies are written until you click "Accept analytics" on the cookie banner. If you decline, analytics stays denied for the lifetime of your locally-stored choice.
  • IP minimization. When analytics is accepted, IP addresses are passed to Google with anonymize_ip enabled, which truncates the last octet before Google stores them.
  • Operational storage. A localStorage entry (sh-consent-v1) records your consent choice locally so the banner does not reappear. This is not a cookie, is not transmitted to us, and can be cleared at any time via your browser's site-data controls.
  • Customer Management Portal. The portal at console.stackharbor.com and the signup portal at manage.stackharbor.com use session cookies that are strictly necessary for authentication. These cookies are described separately within those properties.

See the dedicated Cookie Notice for the live cookie list, the Consent Mode v2 mapping, and how to change or revoke your choice.

6. Your Rights

If you are located in the European Economic Area, the United Kingdom, Canada, or Québec, you have rights under applicable privacy law (GDPR, UK GDPR, PIPEDA, and Québec Law 25) including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information, subject to legal retention requirements.
  • The right to object to processing or to withdraw consent.
  • The right to lodge a complaint with a supervisory authority (for example, the Office of the Privacy Commissioner of Canada, or the Commission d'accès à l'information du Québec).

To exercise any of these rights, email sales@stackharbor.com. We will respond within 30 days.

7. Concerns or Questions

Should you have any concerns regarding this Privacy Policy, our practices, or any of the statements made within, please contact us and we will be happy to alleviate any concerns or respond to any questions you may have.

8. Updates to the Privacy Policy

As industry and business practices evolve, this Privacy Policy may change to reflect these developments. As such, we recommend regularly visiting these pages to keep abreast of developments. It is our personal guarantee, however, that we will never subtract from, or loosen our efforts to maintain, the integrity and safety of the information and data we collect from you in the course of providing you with the best quality of service we can.

9. Contact

Stack Harbor Inc.
75 Queen Street, Suite 1400
Montréal, QC H3C 2N6, Canada
Phone: +1 (855) 446-7836
Email: sales@stackharbor.com